Customer Satisfaction (CSAT)

I think that's a really good example actually, the CSAT example, because sometimes you can get caught up in let's add value, add value, add value to the product, but if the customer aren't satisfied with what you built, or in our case we…

… CSAT means customer satisfaction. So for us, we actually have a survey so that we can measure CSAT and it just asks customers to rate how satisfied they are with the product and then different aspects so we can see for different tasks…