Concept

Emotional Hooks

Identifying moments when users feel bad to find product improvement opportunities

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Concept

Emotional Hooks

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Transcript mentions

  • Nan Yu00:34:27

    … So, you have to look at things from an angle that other people might not have seen and for me, and for us, it's the angle of where are the emotional hooks that you're experiencing as you go through your work day, as you use our product,…