Episode

Leading with empathy | Keith Yandell (DoorDash, Uber)

Keith Yandell, a longtime DoorDash executive who has led legal, HR, marketing, support, and now BD and corporate development, describes DoorDash's culture through stories like nearly rejecting his now-VP of engineering over a curt interview and his young daughter calling CEO Tony Xu to complain about a broken delivery. He explains how he's repeatedly led functions outside his expertise by hiring strong specialists and stepping back, guided by the belief that generalists can reinvent systems that experts merely optimize.