Company

Zappos

Online shoe and clothing retailer known for customer service, owned by Amazon.

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Company

Zappos

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Transcript mentions

  • … oss of autonomy and judgment uh that betokens I think and that that you know is deeply depressing it's deeply demotivating so a final case of that is Zappos we're talking to the Fantastic guy who is uh I think cheap marketing or or…

  • … The world, we might not like this, and I know people, the late Tony Hsieh, the Zappos tried to do holacracy or whatever, but the world is essentially hierarchical. The animal kingdom is hierarchical.