Concept
User-Centered Performance
Refers to customer obsession that is symbolic rather than focused on learning, often manifested through performative actions that do not drive real change.
User-Centered Performance
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User-centered performance is a term I made up, because it's fun to make up terms. And it refers to customer obsession or a user-centered practice that is symbolic rather than focused on learning.
" That's user-centered performance. It's too late to matter.
… And that's user-centered performance.
Concept
User-Centered Performance
Refers to customer obsession that is symbolic rather than focused on learning, often manifested through performative actions that do not drive real change.
Related Concepts1
Related Frameworks1
Related Practices2
Ask about this concept
Transcript mentions
User-centered performance is a term I made up, because it's fun to make up terms. And it refers to customer obsession or a user-centered practice that is symbolic rather than focused on learning.
" That's user-centered performance. It's too late to matter.
… And that's user-centered performance.