Concept
Voice of Customer Management
Aggregating and understanding customer feedback to improve products and processes.
Voice of Customer Management
2 visible of 3 connections
Related Concepts1
Related Frameworks2
Related Practices2
Ask about this concept
Transcript mentions
… The customers started to come up and we started to feel it a bit more and I felt like there was this huge need for a voice of customer management and synthesis of both this qualitative and quantitative data as a theme that I saw arising…
Concept
Voice of Customer Management
Aggregating and understanding customer feedback to improve products and processes.
Related Concepts1
Related Frameworks2
Related Practices2
Ask about this concept
Transcript mentions
… The customers started to come up and we started to feel it a bit more and I felt like there was this huge need for a voice of customer management and synthesis of both this qualitative and quantitative data as a theme that I saw arising…