Concept

Walk the Store

Practice of regularly experiencing your product as a user would to identify quality issues

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Concept

Walk the Store

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Transcript mentions

  • … They review these journeys, what we call walk the store, where they review them as if they're walking the floor of their store on a regular cadence, and they friction log what they experience, which I know...

  • … (00:39:10): And building on that, there's something that we do occasionally and I've done occasionally a Stripe called Walk the Store where we'll actually do that process of looking at the product together with the whole company. So we…