Practice
Monthly friction logging by executives
Regular practice of senior leaders going through complete user onboarding flows and documenting friction points
Monthly friction logging by executives
1 visible of 1 connections
Context
Related Concepts13
Related Frameworks1
Transcript mentions
So we use the practice across lots of different functions and in lots of different ways at Stripe, but it is the case that almost every product team has someone, it's often the PM, sometimes it's the engineering manager who has a regular…
Practice
Monthly friction logging by executives
Regular practice of senior leaders going through complete user onboarding flows and documenting friction points
Context
Related Concepts13
Related Frameworks1
Transcript mentions
So we use the practice across lots of different functions and in lots of different ways at Stripe, but it is the case that almost every product team has someone, it's often the PM, sometimes it's the engineering manager who has a regular…