Episode

Inside Gong: How teams work with design partners, their pod structure, autonomy, trust, and more

Eilon Reshef, co-founder and chief product officer at Gong, discusses how the company's cross-functional product pods work hand-in-hand with dozens of customer design partners on every new feature, nearly guaranteeing adoption. He explains Gong's culture of autonomy and trust for product teams, his preference for making fast one-way-door decisions, lessons from building AI-based products early, his spiral method for rapidly learning new topics, and the value of starting with a narrow ideal customer profile.