Episode

A 4-step framework for building delightful products | Nesrine Changuel (Spotify, Google, Skype)

Nesrine Changuel, a longtime product leader at Skype, Spotify, Google Chrome, and Google Meet, discusses her book Product Delight and the four-step delight model (identifying functional and emotional motivators, converting them into opportunities, mapping solutions on a delight grid, and validating with a delight checklist). She covers the three pillars of delight, removing friction, anticipating needs, and exceeding expectations, plus B2B versus B2C applications, inclusion pitfalls, habituation effects, and getting leadership buy-in.