Practice
Friction Logging
Writing down what works and doesn't work while experiencing the product as a user
Friction Logging
2 visible of 6 connections
Context
Episodes2
Related Concepts21
Related Frameworks3
Transcript mentions
The way the rubric works is so that, and we have a template for the friction log. So, people fill out a friction log and it'll be screenshots and then what they experienced.
… So we have a process that is widely used across product teams that even like folks building stuff internally for Stripes to use, which we call friction logging. The way this works is you need to put yourself in a particular user's shoes.
Practice
Friction Logging
Writing down what works and doesn't work while experiencing the product as a user
Context
Episodes2
Related Concepts21
Related Frameworks3
Transcript mentions
The way the rubric works is so that, and we have a template for the friction log. So, people fill out a friction log and it'll be screenshots and then what they experienced.
… So we have a process that is widely used across product teams that even like folks building stuff internally for Stripes to use, which we call friction logging. The way this works is you need to put yourself in a particular user's shoes.