Practice

Respond to user feedback within minutes

Fix reported bugs or issues as fast as possible, often within minutes, so users feel heard and are encouraged to keep contributing feedback.

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Practice

Respond to user feedback within minutes

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Context

management

Transcript mentions

  • … that someone sends feedback, I would just go in and I would fix every single thing as fast as I possibly could. So like within a minute, within 5 minutes, or whatever.