Practice
Study churned customers
Analyze why previous customers left to understand underlying struggles.
Study churned customers
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Context
Episodes1
Related Concepts3
Related Frameworks1
Transcript mentions
The second part is if it's an established product and it's been there a while, I'd actually go and talk to people who churned. Because in churn, what's interesting is when somebody leaves your product, they're still making progress.
Practice
Study churned customers
Analyze why previous customers left to understand underlying struggles.
Context
Episodes1
Related Concepts3
Related Frameworks1
Transcript mentions
The second part is if it's an established product and it's been there a while, I'd actually go and talk to people who churned. Because in churn, what's interesting is when somebody leaves your product, they're still making progress.