Practice
Visit customers directly when you can't dogfood the product yourself
When a leader can't personally use a product (for example, an operating-system-level feature), travel to observe real customers using it in their own environment to catch problems metrics won't show.
Visit customers directly when you can't dogfood the product yourself
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Context
Related Concepts11
Related Frameworks3
Transcript mentions
… you're leading a team where it's really hard for you to use the product, then meet with customers. Like whatever the other avenue is that kind of um like I think that's also been really important to you.
Practice
Visit customers directly when you can't dogfood the product yourself
When a leader can't personally use a product (for example, an operating-system-level feature), travel to observe real customers using it in their own environment to catch problems metrics won't show.
Context
Related Concepts11
Related Frameworks3
Transcript mentions
… you're leading a team where it's really hard for you to use the product, then meet with customers. Like whatever the other avenue is that kind of um like I think that's also been really important to you.