Concept
Experience Mapping
Structuring opportunity space based on customer journey steps
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Concept
Experience Mapping
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6 nodes · 6 connectionsBookConceptEpisodeFrameworkPersonLarger = more connections+ Expand · − Collapse (double-click)Drag a node to pull its neighbors along
Related Frameworks1
Related Practices8
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Transcript mentions
eah. So I like to use streaming entertainment as my examples, because literally everybody in the world is familiar with Netflix.
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Concept
Experience Mapping
Structuring opportunity space based on customer journey steps
Related Frameworks1
Related Practices8
Ask about this concept
Transcript mentions
eah. So I like to use streaming entertainment as my examples, because literally everybody in the world is familiar with Netflix.