Concept
Input and Output Metrics
Focusing on metrics that drive customer experience (inputs) rather than just revenue (outputs).
Input and Output Metrics
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The one that's non-obvious and is really the way in which Amazon created a set of leadership principles that were very real, and the way in which Amazon created a set of processes to reinforce them. I think I certainly haven't encountered…
Yeah, so the origin of this one really was, again, in our early years at Amazon, '99, 2000, 2001, we were a public company then, we were growing. But then growth started to...
Concept
Input and Output Metrics
Focusing on metrics that drive customer experience (inputs) rather than just revenue (outputs).
Related Concepts1
Related Practices3
Ask about this concept
Transcript mentions
The one that's non-obvious and is really the way in which Amazon created a set of leadership principles that were very real, and the way in which Amazon created a set of processes to reinforce them. I think I certainly haven't encountered…
Yeah, so the origin of this one really was, again, in our early years at Amazon, '99, 2000, 2001, we were a public company then, we were growing. But then growth started to...