Episode

How to build a team that can “take a punch” | Hilary Gridley (Head of Core Product, Whoop)

Hilary Gridley, Head of Core Product at Whoop, discusses building resilient teams that can 'take a punch' and handle hard challenges. She shares specific tactics for helping team members bounce back from setbacks, including the 'counter-programming' approach where people take actions that demonstrate the opposite of what they fear others think about them. The conversation covers leadership strategies like building mental models of key stakeholders, creating transparency in decision-making, designing effective reward loops, and using AI tools for accelerated learning and skill development.