Episode

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

Jeff Weinstein, product lead at Stripe who scaled Stripe's payments infrastructure and led Stripe Atlas, discusses his philosophy of pairing "go, go, go" urgency with long-term compounding investment, and explains how he obsesses over customer craft by texting customers directly, discounting friendly feedback, and only trusting willingness to pay when someone actually pays. He also describes Stripe's "Study Group" practice, where employees role-play as customers to rebuild empathy, and how Atlas automated company incorporation down to a single click.