Concept
Active Listening
Using silence and open-ended questions to let customers reveal their burning problems
Active Listening
8 visible of 9 connections
Related Concepts5
Related Frameworks12
Related Practices32
Ask about this concept
Transcript mentions
… So, what I want to invite listeners to understand is that active listening doesn't mean you're setting up an hour coaching session with every person on your team. No one has time for that.
I have so many problems, you're guessing ahead of time, what is my top problem and now that you've anchored and limited to the pitch you're going to miss, you very likely going to miss the burning problem that they have on the top of their…
… mom's a psychologist and a professional counselor so certainly active listening. Maybe the tech version of that or the modern version of that is steal manning someone's argument, being able to repeat back to someone what they sai...
Concept
Active Listening
Using silence and open-ended questions to let customers reveal their burning problems
Related Concepts5
Related Frameworks12
Related Practices32
Ask about this concept
Transcript mentions
… So, what I want to invite listeners to understand is that active listening doesn't mean you're setting up an hour coaching session with every person on your team. No one has time for that.
I have so many problems, you're guessing ahead of time, what is my top problem and now that you've anchored and limited to the pitch you're going to miss, you very likely going to miss the burning problem that they have on the top of their…
… mom's a psychologist and a professional counselor so certainly active listening. Maybe the tech version of that or the modern version of that is steal manning someone's argument, being able to repeat back to someone what they sai...