Episode

What AI means for your product strategy | Paul Adams (CPO of Intercom)

Paul Adams, CPO of Intercom, discusses how AI is fundamentally transforming product strategy and shares lessons from Intercom's pivot to become an AI-first company. He covers frameworks for product development including differentiation vs table stakes, swinging the pendulum, and product-market-story fit, while emphasizing the importance of embracing failure and keeping things simple.