Company
Intercom
Intercom is a customer service and messaging platform offering live chat, help desk, and AI support tools.
Intercom
10 visible of 15 connections
Category
tool
Mentioned In5
- Albert ChengFinding hidden growth opportunities in your product
- Teresa TorresBuild better products with continuous product discovery
- Bob MoestaThe ultimate guide to JTBD
- Paul AdamsWhat AI means for your product strategy
- Madhavan RamanujamPricing your AI product: Lessons from 400+ companies and 50 unicorns
Transcript mentions
… Customers support uses Intercom then. So there's quite a lot of tools that are used across the company.
So a classic example here is Intercom for Fin. What they actually do is they charge based on an AI resolution.
… In customer service we're seeing with things like Fin and Intercom, they're a great partner of ours, 82% customer service resolution rates automatically without a human involved. And in terms of software engineering,...
… e research that I've been doing into which companies hire and incubate the best product managers, Revolut was right at the top alongside Palantir and Intercom. And so in our conversation, we dig into what Revolut has learned about…
… And number two is 18% and that's Intercom. So, that stat, I looked at which companies PMs that leave get immediately promoted in their next role, Palantir is number one of all companies in th...
Company
Intercom
Intercom is a customer service and messaging platform offering live chat, help desk, and AI support tools.
Category
tool
Mentioned In5
- Albert ChengFinding hidden growth opportunities in your product
- Teresa TorresBuild better products with continuous product discovery
- Bob MoestaThe ultimate guide to JTBD
- Paul AdamsWhat AI means for your product strategy
- Madhavan RamanujamPricing your AI product: Lessons from 400+ companies and 50 unicorns
Transcript mentions
… Customers support uses Intercom then. So there's quite a lot of tools that are used across the company.
So a classic example here is Intercom for Fin. What they actually do is they charge based on an AI resolution.
… In customer service we're seeing with things like Fin and Intercom, they're a great partner of ours, 82% customer service resolution rates automatically without a human involved. And in terms of software engineering,...
… e research that I've been doing into which companies hire and incubate the best product managers, Revolut was right at the top alongside Palantir and Intercom. And so in our conversation, we dig into what Revolut has learned about…
… And number two is 18% and that's Intercom. So, that stat, I looked at which companies PMs that leave get immediately promoted in their next role, Palantir is number one of all companies in th...