Concept
Customer Success Management (CSM)
Placing emphasis on retaining customers by enhancing customer experience.
Customer Success Management (CSM)
2 visible of 5 connections
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Related Frameworks1
Related Practices5
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Transcript mentions
… Take your best sales people and make them CSMs. There's no point.
"
… who are the most gifted at creating value or whatnot and you put them in CSM. That's obviously a huge generalization because I know many CSMs who are much better at sales and new business.
Concept
Customer Success Management (CSM)
Placing emphasis on retaining customers by enhancing customer experience.
Related Concepts1
Related Frameworks1
Related Practices5
Ask about this concept
Transcript mentions
… Take your best sales people and make them CSMs. There's no point.
"
… who are the most gifted at creating value or whatnot and you put them in CSM. That's obviously a huge generalization because I know many CSMs who are much better at sales and new business.