Practice

Under-promise and over-deliver on outcomes

Set conservative expectations to reduce customer risk and enable exceeding them

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Practice

Under-promise and over-deliver on outcomes

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Context

management

Transcript mentions

  • What I'd rather we do is build your business case around a 5X improvement in sales productivity because we see that at least that, in 100% of our implementations. Then, let's set up to over-deliver against that because I think we're going…