Airbnb

… Brian first pitched me on Airbnb, there was some interesting evidence he already had this was going to be successful. "

… When we were selling our company to Airbnb, we had this guy helping us sell the company and he made it a big point to build a good relationship with the EA and office manager at Airbnb because...

… Airbnb maybe. It's like there's some examples of companies having made wild pivots and succeeded, but man, is that rare.

… I worked at Airbnb for a long time and it was always just, "Think about the world, the dream and then work backwards from that," so there's a lot clearly also worked ou...

… At Airbnb, I remember this team forming. It was just like an engineer or two, getting it started and taking charge.

… I remember at Airbnb there was a lot of things that the founders did to maintain that culture and evolved it over time. I'm curious what you do to maintain that culture, ...

… In a marketplace, you have to serve three different sides, you know from your time at Airbnb. And so, one of my learnings in spinning up these three different businesses in starting Handshake was I was pretty hands-on.

… (00:01:32): After selling it, Brian Chesky personally recruited Chip to join Airbnb to help Brian and the company transform from a fast-growing startup to the world's most valuable hospitality brand. After leaving Airbnb where he was...

… I just wanted to share, there's a story that has always stuck with me at Airbnb. There was a big launch coming up and there was a designer sitting late in the office trying to update the website to include this new product.

… I think that's one of the things, if you look, again to go back to Apple, but we could also talk about Lego Lyca, Porsche, Airbnb, Patagonia, there's other companies that make sense as a design centered organization. If you think about…

… We had Brian Chesky in the podcast and the way he approached this problem is he just cut down how many things happen at Airbnb because he wants to be involved in everything. And so I think it's cool to hear a different approach where we…

" Just lik...

… makes me think about Brian Chesky and Airbnb is a consumer product, it's not a social network, but I wonder if that's just an interesting insight just for consumer products. They will generally ...

… So basically this is getting to a place where it actually is not so different from actual Airbnb. People can log in, they can add their home, you can add internal tools to add listings for your, say, sales team, ops team.

" Is that a thing you guys did?

What made me realize this back in the day was thinking at Airbnb, especially, thinking about people looking at our flow and being like, they've got it all figured out. We're just going to copy what they've done, so thoughtful and have…

It always reminds me, Sheryl Sandberg came to talk at Airbnb once and people are asking, "What do you do with all this...? We're just constantly in chaos.

… This is a really important point, this is the same way Airbnb worked, when I worked there for a long time, is it's, here's a goal that we want your team to be responsible for, you can work on any product you nee...

… I think about this with Airbnb honestly as just such after it gets to a certain point, such good product-market fit that who knows what would've happen if there was no one working ...

… So, the Airbnb example is exactly the way we did Airbnb is we looked at people that are searching with dates as intentful users, and then how many of them convert t...

… That's actually how it worked at Airbnb. The PMs work in SEO were not like historically SEO legends.

… just chatting with Vlad who worked at Airbnb for many years. He was actually my former manager at Airbnb and he reported to Brian for a long time and we talked about this trait that Brian also i...

… At Airbnb, our North star metric was nights booked. And so it's similar to Amazon.

… so funny because this is exactly what we went through at Airbnb, we had, we call that a healthy host. I led the host quality team for a while and we came up with this healthy host metric that was six factors of a ...

… Funny enough, Airbnb, one of the teams actually had a metric sort of like this, basically reducing the people contacting Airbnb with support issues. But what ended up hap...