Concept
Trust Building
The practice of establishing credibility and reliability with others so they feel safe transacting, collaborating, or relying on you.
Trust Building
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Related Frameworks9
Related Practices45
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Transcript mentions
… could tell it. This could be Airbnb Plus the hidden, the story.
… So it's important to have that familiarity, that trust, building with the riders where they're not daunted by technology, they don't feel like they're sitting in our walk. It has to feel very human-like, but in a good way.
Concept
Trust Building
The practice of establishing credibility and reliability with others so they feel safe transacting, collaborating, or relying on you.
Related Concepts8
Related Frameworks9
Related Practices45
Ask about this concept
Transcript mentions
… could tell it. This could be Airbnb Plus the hidden, the story.
… So it's important to have that familiarity, that trust, building with the riders where they're not daunted by technology, they don't feel like they're sitting in our walk. It has to feel very human-like, but in a good way.