Framework
NPS Survey System
Systematic approach to measuring and analyzing customer recommendation likelihood with qualitative feedback
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Framework
NPS Survey System
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But if you move the NPS from 30% to 50%, you increase the viral coefficient of your customer base. So every customer that goes through tells X many more.
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Framework
NPS Survey System
Systematic approach to measuring and analyzing customer recommendation likelihood with qualitative feedback
Related Concepts9
Related Practices5
Ask about this framework
Transcript mentions
But if you move the NPS from 30% to 50%, you increase the viral coefficient of your customer base. So every customer that goes through tells X many more.