Practice
Email NPS comments to entire company
Share customer feedback comments company-wide to build customer empathy
Email NPS comments to entire company
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Context
Related Concepts9
Related Frameworks3
Transcript mentions
I remember in the first year we built the NPS survey, and we emailed out every week all the comments to the whole company, which was pretty small, and we kept doing that, I think up till about three or four years, everyone got the NPS…
Practice
Email NPS comments to entire company
Share customer feedback comments company-wide to build customer empathy
Context
Related Concepts9
Related Frameworks3
Transcript mentions
I remember in the first year we built the NPS survey, and we emailed out every week all the comments to the whole company, which was pretty small, and we kept doing that, I think up till about three or four years, everyone got the NPS…