Practice

Listening Tour

Go talk to developers to understand barriers and points of friction.

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Practice

Listening Tour

4 visible of 4 connections

Context

management

Transcript mentions

  • … Go talk to people, have a listening tour, synthesize what you learn, visualize the workflow and tools, get a handle on what the current state is. Step two is to get a quick win.

  • … The other thing I'll say is that in the book I have three different kinds of structured listening tour conversations. One I call reverse exit interviews.

  • … And so for the first 30 days, I did a listening tour. I talked to over 60 people in 30 days and then I summarized a state of the union.

  • … That was his top tip was making sure that you set, understand, first of all, you may have a perception of what the biggest needs are, but doing your listening tour and doing your user research, some research sprints, understanding there…