Practice
Use the grandmother test for customer service
Brief frontline staff with a simple human heuristic, such as treating the customer like your own grandmother, instead of narrow efficiency metrics.
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Practice
Use the grandmother test for customer service
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Context
management
Related Concepts8
Related Frameworks1
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Practice
Use the grandmother test for customer service
Brief frontline staff with a simple human heuristic, such as treating the customer like your own grandmother, instead of narrow efficiency metrics.
Context
management
Related Concepts8
Related Frameworks1