Framework
Study Groups
Role-playing exercise where employees pretend to be customers using the product with two rules: don't use internal knowledge and don't solve problems, just experience
Study Groups
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Related Concepts18
Related Practices17
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Transcript mentions
… So we're going to have Study Group captains and people run their own Study Groups, and so we can really scale this behavior. But we did our first Study Group of an internal tool recently.
… I will say though that it is difficult to watch one of these Study Groups and if you are the team involved in some piece of it and not want to act on it, because seeing your fellow teammates struggle to use your thing in some way is more…
Framework
Study Groups
Role-playing exercise where employees pretend to be customers using the product with two rules: don't use internal knowledge and don't solve problems, just experience
Related Concepts18
Related Practices17
Ask about this framework
Transcript mentions
… So we're going to have Study Group captains and people run their own Study Groups, and so we can really scale this behavior. But we did our first Study Group of an internal tool recently.
… I will say though that it is difficult to watch one of these Study Groups and if you are the team involved in some piece of it and not want to act on it, because seeing your fellow teammates struggle to use your thing in some way is more…