Practice

Encouraging engineers to engage with customers

Empowering engineers to directly follow up with customers for feedback.

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Practice

Encouraging engineers to engage with customers

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Context

management

Transcript mentions

  • Vijay00:31:04

    And one of the rituals that it's enabled is we'll find that engineers will go into that channel and react with a message with an email emoji, which means I'm going to email this customer and find out more, right? And they'll just email the…