Concept

Customer-Centric Culture

Engaging all team members, especially engineers and designers, with direct customer feedback.

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Concept

Customer-Centric Culture

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Transcript mentions

  • Vijay00:31:04

    And one of the rituals that it's enabled is we'll find that engineers will go into that channel and react with a message with an email emoji, which means I'm going to email this customer and find out more, right? And they'll just email the…