Practice

Engineers email customers directly

Allow engineers to reach out directly to customers who report issues to understand problems better

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Practice

Engineers email customers directly

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Context

management

Transcript mentions

  • Vijay31:04

    And one of the rituals that it's enabled is we'll find that engineers will go into that channel and react with a message with an email emoji, which means I'm going to email this customer and find out more, right? And they'll just email the…