Concept

Word-of-Mouth Growth

Growth driven by people recommending a product to others.

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Concept

Word-of-Mouth Growth

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  • … d you had growth hacking and you had all of these sort of, you know, little cottage industries, we have to kind of build our own channels off of that word-of-mouth growth. So in a sense, it's a it's a purer growth problem but a harder…

  • … best way to do that is my is word of mouth, right? By other early adopters.

  • And then your customers posting about you. So that word of mouth of really creating a product that creates something for customers that is worth talking about.

  • … I think actually a counter example to your point about how frequency of use is necessary for word-of-mouth growth is Airbnb. Something like 70% of Airbnb growth is word-of-mouth and frequency of use is actually really low.

  • Yeah, I think there are a few things that are the fundamentals of making that happen. And to be clear, a lot of this predates my joining the company a little short of five years ago, but I think is an incredible story and is part of what…