Uber

… I think Uber had, I think at some point their slogan was moving in bits and atoms, or something like that. But I think it implies this notion of being a logistics...

… that is good about scaling Uber uberPOOL in China is we were launching Uber pool in China and this was going to be, China at the time was pretty big for Uber, but uberPOOL was not t...

" (00:12:53): It was just self-evident how ...

… And over time Uber has just very successfully played a war of attrition. And that's both been in how they run their...

… the simple framework is, an example I give often is that, imagine the old way of taking a cab ride and an Uber. And if I asked you to give me the score of efficiency on Uber and let's say getting the old cab, what would you say, Lenny?

… At Uber, we only used our own data centers. We didn't use the cloud.

… And so, what I mean by that is Uber went from black cars to UberX to UberPool. They kept on finding ways in the geographies where they were already dominant to keep on getting stronger ...

… think about what Uber has done in the world and you think about where we are now where it's almost so natural to bring out your phone and the car turns up with someone you...

… It did originate in a lot of big companies that you mentioned too like Uber. The head of product operations at Uber and the person who started it, Blake Samic, is a case study in our book and he also did it at Stripe and he d...

… Other people say, "What does Uber sell? Uber sells me rides.

… This reminds me of another story [inaudible 01:23:02] shared with me about Uber, which was also very classically not collaborative and very siloed. And there was a big push to adopt Figma to help encourage more sharing, because t...

… Actually most people pull people off Craigslist, Uber pull people off Craigslist, Lyft, so many companies just piggybacked off Craigslist and built up their own company.

… Uber competitor because Hailo in Europe was all about getting taxi cabs and did not play in the livery is what it's called in New York or the private ride...

" Uber, similar. Airbnb has similar challenges like that.

… He's also an angel investor in companies like Pinterest, Uber, Airtable, Flexport, Warby Parker, and many more. (00:01:53): In our wide-ranging conversation, Scott shares his advice on how to build product sens...

" And so ironically, I meet the founder of Uber, the company that is in the process of disrupting the entire taxi industry worldwide in the back of a...

… And part of the reason I think this is really interesting is if you open up Uber these days, it's like 40 things that they're offering now. Elon at Twitter is talking about turning Twitter into a super app like payments, communica...

… Uber had just launched food and rocket to market share leadership. And I think that was really good for us as a company because we realized unless we all ...

… Then he was an engineer for a while at Uber, then he became an eng manager at Mixpanel. But then he shifted from an ENG manager to director of product, and now head of product at Mixpanel.

… So for example, even if I was the PM for the rider experience at Uber, I'd be like, you know what? We're going to contribute incremental trips because the experience is going to be so good that we can get more people to...

… are other companies, for example, when I was at Uber, especially working on the driver's side, of course we went out and driving, and that speaks to some aspects of it. But one of the things that I've r...

… g to pay for and how can we productize towards that right maybe another example that is obvious and in front of us when we you know use our apps like uber is a great example of also segmentation right because um you have different car…

… (01:15:22): If Airbnb and Uber grew dramatically during the pandemic and actually are somewhat counter cyclical businesses, because if you can't find a full-time job then you find ...

… So I led a number of different programs there and then recently joined Uber where I'm a senior director of product and tech for vehicles. So that means everything, all the tools that help fleets and rental companies make thei...

… my plan was [inaudible 00:16:47] leave Uber, raise money, and do something on platform engineering. A classic way that Uber alumni start businesses is, Uber has invested silly amounts of money ...

… how, when I went to Uber in 2016, it was one of the highest regarded places back in 2016, and in 2017 it was the other way around. But back in 2016, people were turning down ...

… So for Uber or Lyft, wait time is a classic example. As you add more supply, the average wait time for a customer goes down and there's some magic moment around ...